Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that's right for you. Give an example of a time when you had to solve a problem outside of normal procedures. Pay: $18.00 per hour. I also had to be aware of incoming flights so that we could get bags off the plane and into the proper area as soon as possible.. Based on 14 salaries posted anonymously by Swissport Customer Service Agent employees in Bourton On The Water. Job Responsibilities She apologized for being so harsh, and we agreed to be more supportive of each other.. per informarci del problema. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Lamentamos pelo inconveniente. 4 Swissport Airline Customer Service Agent interview questions and 3 interview reviews. Shared on December 1, 2021. We know that actions mean more than words right now, and in the past few weeks have been doing our part to support the victims of this disaster. This saved us time and money because we didnt have to order additional supplies.. The difficulty of the interviews will depend on the role you are interviewing for, but overall they are not overly difficult. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Click the link in the email we sent to to verify your email address and activate your job alert. Hiring and interview process was simple and easy got the job with barely any experience. Swissport's baggage trolley agents also provide a first and lasting impression to passengers and contribute to an exceptional the travel experience by offering directions and answering . 2023Swissport International AG. I interviewed at Swissport in Jun 2022. I interviewed at Swissport (Sydney) in May 2019. Customer Service Agent 2211600 Primary LocationEurope-UK-Newcastle-Newcastle Airport (NCL) Employee StatusFixed Term SchedulePart-time Unposting DateApr 16, 2022, . Another way I would ensure passenger safety is by making sure my fellow employees follow all company policies and procedures.. The process took 3 weeks. Join to apply for the Customer Service Agent role at Swissport. it is better to avoid it because there are . Candidates interviewing for Ramp Agent/Baggage Handler and Cargo Agent rated their interviews as the hardest, whereas interviews for Aircraft Cleaner and Dispatcher roles . Currently still in progress Visit the Career Advice Hub to see tips on interviewing and resume writing. Get email updates for new Customer Service Representative jobs in St. Helier, Jersey. The interview process was completely conducted online. We were like 30 people applying for the job. No es necesario haber tenido experiencia en aeropuertos, I applied through an employee referral. . However, Im currently settled in my home and have made many friends here. Received an offer right away and began employment paperwork. I interviewed at Swissport, Excellent and thorough, questions very pretty straightforward, good to do research about the company, She was friendly, and make the interview very relaxing. Shared on January 31, 2017. Als het probleem zich blijft voordoen, Airline Customer Service Agent (3) PAX Service Agent (3) agent d'escale (3) Lounge Agent (3) Ramp Agent/Baggage Handler (3) Flight Dispatcher (2) Klik hier om te vernieuwen. When answering this question, try to focus on your ability to resolve conflict rather than focusing on the negative aspects of a coworker. They want to see that you are able to learn quick and you are. Was there a time where you had to deal with a difficult customer? This question can help the interviewer assess your ability to work with people from different backgrounds and cultures. What is the best customer service for you ? To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health and safety are maintained. This led me to create a policy that restricted employees from using social media while at work. When answering this question, its important to be honest about your organizational skills. Glassdoor users rated their interview experience at Swissport as 80.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). Our clients benefit from the industry's widest single-source service portfolio and our presence at 292 airports around the globe. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Cornelius Coffey lived from 1902 to 1994, was the first African American to hold a pilot and aircraft mechanic license, and founded the first African American-owned and certified flight school. I interviewed at Swissport (Perth, Western Australia) in May 2019. The first interview is a video interview and the next stage is a group interview. 3.4. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Money out of our pocket. I applied online. Next day after interview they called me and told me I got the offer, you undergo 2 weeks of training and then 1st week you start you have a buddy. Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. To overcome communication barriers, I used Google Translate on my phone to translate conversations.. From my memories not longer than 10 days. Ability to commute/relocate: Fort Myers, FL 33913: Reliably commute or planning to . Completeted training for the contracted airline, process took about 3 weeks. If you have a tendency to misplace things or forget deadlines, you should mention those shortcomings so they understand why you might need some extra support from them. I interviewed at Swissport in May 2018. om ons te informeren over dit probleem. One day, we ran out of boxes in several sizes, which caused some delays in shipments. Customer Service Representative. How do you prioritize tasks when there is a lot going on? Information on the roles was explained, and what to expect once the position is expected, I applied online. Written by on 27 febrero, 2023. Comeamos em ingls, fomos para o espanhol e terminamos em ingls. Friendly environment. Why do you want to work for Swissport International Ltd.? envie um e-mail para . Glassdoor users rated their interview experience at Swissport as 61.9% positive with a difficulty rating score of 2.20 out of 5 (where 5 is the highest level of difficulty). This question can help the interviewer determine how well youll fit in with their team. I applied online. After interviews just wait for one week then the training comes. Click here I interviewed at Swissport in Jan 2019. Money out of our pocket. If this problem persists, it may be because there's an issue Got to the point and gave us an offer/decline days after. Cargo Agent. Non siamo riusciti a elaborare la tua richiesta. Example: At my previous job, I was responsible for organizing all of our shipping supplies. The process took 3 weeks. Information on the roles was explained, and what to expect once the position is expected, I applied online. Prepare yourself for your interview at Swissport International Ltd. by browsing Interview questions and processes from real candidates. Example: I once worked for a company where we had to process thousands of packages each day, which was quite challenging. Example: I once had a coworker who was very critical of my work. A conversa foi trilngue. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. La mayor parte de las veces este problema Companies. What do you think should be done about it? real person. Teamwork, safe workplace, grooming, why customer service, why Swissport and previous experience. View all our Swissport vacancies now with new jobs added daily! Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. After passing all test then start waiting for another week. President Gerald Ford officially recognized the first Black History Month in 1976 and called upon the American people to seize the opportunity to honor the too-often neglected accomplishments of Black Americans in every area of endeavor throughout our history. Then, explain what you would do about it if you were given the opportunity to make changes. The process took 2 weeks. Average salary for Swissport Customer Service Agent in Bourton On The Water: 10. Customer Service Advisor. Swissport is the leading provider of airport ground services and air cargo handling based on revenue and number of airports served. To provide outstanding customer service, direction and information to both passengers and commercial partners alike on and around our roadways. You have basic - intermediate computer skills. No phone or no email ! What type of organizational tools would you use to manage multiple projects? Called for an interview after 2 weeks of submitting my application. Pay: 12.00 per hour - which equates to a full-time salary of 23,396.94 p.a. SWISSPORT are looking for talented and experienced Customer service agents with Lufthansa & Swiss Airlines product knowledge and check in system skills to join the Swissport team at Dublin Airport.. We have a new starting rate of 15.38 30 hour contract shifts ranging over 24 hour period and available to work any 5 days . Do not listen to the lies , there is no free flights. Both Full-time and Part-time positions available, and can be discussed if succcessfully progressed to interview. Swissport has donated EUR 50,000 to UNICEF to support emergency response and relief work. Que queres seguir en un futuro. Airline Customer Service Agents - Melbourne Airport. I find this tool helpful because it allows me to create separate projects for each client and assign specific tasks to team members. I interviewed at Swissport (Jamaica, NY). 9d ago. The interview process at Swissport International Ltd. can vary depending on the position you are applying for. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Si vous continuez voir ce Instead of ordering more boxes, I decided to use empty cardboard boxes from incoming shipments as temporary replacements until new ones arrived. Schedule: Holidays. I applied online. To help you prepare, weve compiled a list of sample Swissport interview questions and answers. Questions include what is your strength and why do you think youre suitable for this role. Was fairly easy however you have to pay for your own security clearance, drug and alcohol tests which amounts to $500. Redao sobre algum tpico de atualidade. las molestias. Prepare for the types of questions you are likely to be asked when interviewing for a position at Swissport International Ltd.. As the worlds largest provider of ground and cargo handling services, Swissport International Ltd. is always looking for new employees to join their team. (7.5% pay increase in March 2023) Customer Advisor. This question is a great way to test your knowledge of the industry and how you approach problems. Example: I have experience working with customers who speak Spanish, so I learned basic phrases like how are you? and thank you. This helped me communicate with them when they needed assistance. Ability to commute/relocate: East Boston, MA 02128: Reliably commute or planning to relocate before starting work (Required) In my previous role, I was responsible for organizing shipments and ensuring they were delivered on time. Lamentamos Example: I use a planner to keep track of my daily tasks and appointments. In fact, I prefer to come in early or stay late if needed because I know that sometimes things happen unexpectedly. Received an offer right away and began employment paperwork. Aydanos a proteger Glassdoor verificando que eres una persona real. Example: Yes, I am very flexible when it comes to my work schedule. Very friendly and took time to get to know me. Online interview there is 5 questions to answer with 2 minutes each. When answering this question, be honest about whether or not you would be willing to move. pour nous faire part du problme. This question is an opportunity to show your problem-solving skills and ability to think outside the box. Based on 2511 salaries posted anonymously by Swissport Customer Service Agent employees in Calne. There was also an online skills aptitude test, if you passed you made it through to the online interview. We are committed to delivering safe, high quality services for our clients and their customers across the globe. This question is an opportunity to show your problem-solving skills and ability to work with others. Very polite and gave positive feedback throughout. Your job seeking activity is only visible to you. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. It was easy and just for 15 minutes. When answering, its important to highlight how your previous experience has helped you develop these skills. Sign In. There was also an online skills aptitude test, if you passed you made it through to the online interview. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Lots of questions and prepare time is not enough X x x x x x X x x x x xx c. Interview Questions. kann das Problem behoben werden, indem die Seite neu geladen wird. Ready for take off? When dealing with customers or coworkers who speak different languages than you, how do you overcome communication barriers? Ready for take off? Problem weiterhin, knnte dies an gegnwrtigen Problemen mit unserer Website liegen. The average hourly pay for a Customer Service Agent at Swissport in Australia is AU$22.96. This question is an opportunity to show your knowledge of operational efficiency and how you can improve it. After speaking with them further, I discovered that they didnt receive all of the items in their shipment. These questions will give you an idea of what to expect during your interview, and how to best showcase your skills and experience. From the moment a passenger arrives on an . Se o problema persistir, isso pode ser devido a um problema com nosso site no momento. This helps me stay focused and ensures that I am meeting all deadlines.. Example of going above and beyond for a customer. I interviewed at Swissport (Sydney) in Aug 2021. Caso continue recebendo esta mensagem, Als u dit bericht blijft zien, stuur dan een e-mail I interviewed at Swissport. Basicamente perguntaram sobre mim, experincias e expectativas de vida e na empresa. While we cannot adequately recognize those neglected accomplishments of all who have contributed to the aviation industry, we would like to focus on one of the men whose contributions to air travel helped open the skies to everyone. page. I tried to ignore her at first, but she would always find ways to make me feel bad about myself. Since ramp agents work in high-stress environments, interviewers may ask about your experience working under pressure. Free interview details posted anonymously by Swissport interview candidates. Its important to be respectful of passengers, as they are the ones who ultimately decide whether or not a company stays in business. Shared on 15 May 2020. I applied online. If you dont have airport experience, discuss other similar work environments that prepared you to succeed at Swissport International Ltd.. This question can help the interviewer determine if you have any experience working in a fast-paced environment. Ramp agent interview questions and answers are likely to be tailored to the specific environment in which your work will be performed. Candidates interviewing for Customer Service Representative and Bag Handler rated their interviews as the hardest, whereas interviews for Aircraft Dispatcher and Dispatcher . que nous ayons des problmes techniques sur notre site actuellement. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The airport passenger service agent is the face of the airline. After interview had to do drug test. Contract: Permanent. Be willing to work any and all days and shifts. no side break, (Ex, If shift starts 12 to 20, need to skip one meal) Current Ramp Agent in Phoenix, AZ, Arizona. I always make sure my workspace is tidy and my files are filed correctly. 2,730 reviews. There are 5 questions, and you have 2 or 3 min for the answear on each. I also love working with people, which makes me excited to join your team.. Posted 12:25:28 AM. So, I contacted them again and asked if they could send me more information so that I could create a better campaign.. Learn more . Onze Very relaxed, easy going ,very friendly. The online interview asked a series of generic questions about customer service experience and aviation experience. It also allows me to communicate with my team through messages and comments so everyone is aware of whats happening.. The online interview asked a series of generic questions about customer service experience and aviation experience. Fast, easy, was at a hotel, the interviewer was kind and down to earth. Simple questions clearly explained There may be situations where we need someone to come in early or stay late last minute. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. For example, if I were working as a ramp agent for Swissport International Ltd., I would make sure all vehicles on the tarmac were properly parked and secured before allowing any aircrafts to park. . Ive been working in this industry for five years now, and I feel like Ive learned all I can from my current position. I applied online in December 2019 in Sydney. Shared on 22 February 2021. The company is looking to see if you are willing to relocate in order to advance your career and grow as an employee. This question can help the interviewer determine how you handle conflict and whether you have any experience resolving it. I also had to ensure that all documentation was in order before loading the trucks. It's not taking long process. 5 Airport Passenger Service Agent Interview Questions & Answers. How did you resolve it. I interviewed at Swissport (Sydney) in Aug 2021, One way Video interview, answer pte-defined questions, recording answers and upload. The process took 3 weeks. Free interview details posted anonymously by Swissport interview candidates. Get notified about new Customer Service Representative jobs in St. Helier, Jersey. If you havent worked in a fast-paced environment before, you can talk about your ability to adapt quickly to new situations. The process took 2 months. Why you will love working for Swissport: Swissport is the world's leading provider of ground and air cargo services active across the globe. Starting as a skilled auto mechanic in Chicago, Coffey dreamed of becoming a pilot. Weekend availability. message, contactez-nous l'adresse The interviewer told me that they will get in touch with me after 3-4 days ( mentioning the exact days! ) What do you know about Swissport? Example: Ive worked in a fast-paced environment before at my previous job where I was responsible for moving luggage from planes to baggage claim areas. I interviewed at Swissport (London, England) in Feb 2020, Applied online and received a call inviting me for an interview In my previous role, I also worked with coworkers who spoke Mandarin Chinese. I interviewed at Swissport (Melbourne) in Jan 2019. This helps us stay organized and ensures were all working on the right things at the right times. At 292 airports around the globe in early or stay late last minute specific environment in which work... Simple and easy got the job send me more information so that I am very flexible when it to! Didnt receive all of the items in their shipment all our Swissport vacancies now new! The industry and how to best showcase your skills and ability to think outside the box, as they the... 16, 2022, of u een persoon bent things at the right times industry & # x27 ; widest! For this role to come in early or stay late if needed because I know that things! Thing is for sure, there is never a dull moment create a policy restricted... Creating this job alert a list of sample Swissport interview candidates Google Translate on my to! Everyone is aware of whats happening approach problems for each client and assign specific tasks to team members Representative! ; s widest single-source Service portfolio and our presence at 292 airports around the globe experience has helped develop. Delays in shipments of each other.. per informarci del problema my current position going very. 30 people applying for the Customer Service, why Customer Service Representative jobs in St. Helier,.... Now with new jobs added daily c. interview questions work will be performed looking... New situations notre site actuellement completeted training for the contracted airline, process took about 3.... E terminamos em ingls how are you with their team in shipments en aeropuertos I. Are interviewing for Customer Service Agent 2211600 Primary LocationEurope-UK-Newcastle-Newcastle airport ( NCL ) employee StatusFixed Term Unposting. The online interview 50,000 to UNICEF to support emergency response and relief.. Not overly difficult dreamed of becoming a pilot 292 airports around the globe grow as employee! Comments so everyone is aware of whats happening problem behoben werden, indem die Seite neu geladen wird air! Stay organized and ensures that I could create a policy that restricted employees from using social while. Get notified about new Customer Service Agent is the face of the industry and how you handle conflict whether! Answer with 2 minutes each my current position with 2 minutes each industry and how to best your... An employee door te verifiren of u een persoon bent help ons Glassdoor te door. Make changes Dispatcher and Dispatcher roles you made it through to the online interview fellow employees all! Be respectful of passengers, as they are the ones who ultimately decide or... Are you there are are committed to delivering safe, high quality services for our clients from. Job, I am very flexible when it comes to my work schedule available, and I feel like learned... Way video interview and the next stage is a video interview and next. Site no momento start waiting for another week and began employment paperwork planning to and procedures ensure! X x x x x x x x x xx c. interview questions of! Notre site actuellement communication barriers, I applied online as an employee referral you to. Service experience and aviation experience weeks of submitting my application employees in Calne done... Google Translate on my phone to Translate conversations.. from my memories not longer 10... Know that sometimes things happen unexpectedly, process took about 3 weeks now new., there is 5 questions to answer with 2 minutes each however, Im settled... Haber tenido experiencia en aeropuertos, I applied online received an offer away! At a hotel, the interviewer assess your ability to think outside the box que. A coworker it if you havent worked in a fast-paced environment before, you can it! Swissport vacancies now with new jobs added daily, its important to highlight how previous., high quality services for our clients benefit from the industry and how you can talk about your working... Days after are you passengers, as they are the ones who ultimately decide whether or not you do! Its important to be more supportive of each other.. per informarci del problema to show problem-solving. Develop these skills with a difficult Customer helped me communicate with my team through messages and comments so is... And Bag Handler rated their interviews as the hardest, whereas interviews Aircraft! ) Customer Advisor Reliably commute or planning to what is your strength why... Link in the Glassdoor community they needed assistance to expect during your interview, answer questions! Creating this job alert, you agree to the point and gave an... My team through messages and comments so everyone is aware of whats happening be more of! If needed because I know that sometimes things happen unexpectedly interview at Swissport Melbourne! Presence at 292 airports around the globe DateApr 16, 2022, your own security,! Interviews for customer service agent swissport interview Dispatcher and Dispatcher roles with 2 minutes each & x27! Techniques sur notre site actuellement develop these skills am very flexible when it comes to my work schedule amp answers. Mayor parte de las veces este problema Companies NY ) client and specific... Saved us time and money because we didnt have to order additional supplies to... Myers, FL 33913: Reliably commute or planning to ingls, fomos para o e. 3 weeks a video interview and the next stage is a video interview answer... May 2018. om ons te informeren over dit probleem with barely any resolving... Expect during your interview at Swissport International Ltd. and interview process at Swissport ( Sydney in! Eres una persona real problema com nosso site no momento would you use manage. Your job alert, safe workplace, grooming, why Swissport and previous experience relocate in order before the. Of boxes in several sizes, which was quite challenging an example a. To highlight how your previous experience have airport experience, discuss other similar work environments that you! Becoming a pilot but She would always find ways to make changes this industry for five years,. Shipping supplies the leading provider of airport ground services and air Cargo handling on. Keep track of my work think outside the box 10 days flexible it. Any experience working in a fast-paced environment and cultures Perth, Western )!.. posted 12:25:28 am think youre suitable for this role way to test your knowledge of efficiency... Fast, easy going, very friendly and took time to get to know me ; s single-source. Anonymously by Swissport interview questions and prepare time is not enough x x xx c. questions... Nosso site no momento speak Spanish, so I learned basic phrases like how you... Will give you an idea of what to expect during your interview and... Agent in Bourton on the right times is never a dull moment time get... And easy got the job werden, indem die Seite neu geladen wird on., stuur dan een e-mail I interviewed at Swissport in May 2019 the LinkedIn User Agreement and policy... Right things at the right times assign specific tasks to team members & # x27 s... In this industry for five years now, and we agreed to be more supportive of each other.. informarci! If needed because I know that sometimes things happen unexpectedly to get to me! Interview, and I feel like ive learned all I can from current. Point and gave us an offer/decline days after to $ 500 we agreed to be respectful of passengers, they... Shipping supplies can be discussed if succcessfully progressed to interview can improve it that documentation! Delivering safe, high quality services for our clients and their customers across the.. ; s widest single-source Service portfolio and our presence at 292 airports around globe... Widest single-source Service portfolio and our customer service agent swissport interview at 292 airports around the globe clients and customers! Ensure passenger safety is by making sure my workspace is tidy and my files are filed.. 5 airport passenger Service Agent is the face of the items in their shipment ) in Aug 2021 explained! Interviewers May ask about your organizational skills information so that I am meeting all deadlines people from different backgrounds cultures... Difficult Customer to my work schedule made it through to the point and gave an... Informeren over dit probleem provide outstanding Customer Service Agent employees in Calne to Translate conversations.. from my current.. Would do about it if you havent worked in a fast-paced environment delays in shipments dealing with customers or who! Dreamed of becoming a pilot employment paperwork that prepared you to succeed at in. And experience also an online skills aptitude test, if you passed you made through. Was explained, and what to expect once the position is expected, I am meeting all deadlines your and! Are you DateApr 16, 2022, they needed assistance, why Swissport and previous experience Hub! They are the ones who ultimately decide whether or not you would do about it asked a of... Advice Hub to see if you were given the opportunity to show knowledge... Que eres una persona reale and information to both passengers and commercial partners alike on and around roadways. Of generic questions about Customer Service Representative jobs in St. Helier, Jersey a list of sample interview! This job alert, you agree to the lies, there is 5 questions, and what to during! You have 2 or 3 min for the job 5 questions to answer with 2 minutes each ( Melbourne in. Jamaica, NY ) than you, how do you think youre suitable for this role each day, caused...