Traveling For Miles has partnered with CardRatings for our coverage of credit card products. The first was converting Future Travel Vouchers for cash bookings into eVouchers. Just completed it successfully. regarding COVID-19 and flying with British Airways. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. Passengers do not need to take any specific action. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. Any advice. Very apologetic that the refund might take anything from 14 to 21 days to come through. Call back and dont take no for an answer. Who could blame you! 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. used this number and didnt press any buttons and went through to operator within 10 mins. thanks so much in advance for your help! Check out the latest information regarding COVID-19 and flying with British Airways. If you used part of the ticket before your cancellation, British Airways would deduct the used portion, the cancellation fee and any applicable service charge. Because of it, I have been refunded my 2500 today. Also, Ive heard that some people are being asked to pay an admin fee (35!) It took about 3 minutes. Under your canceled flight, click the cancel & refund flight(s) button. To claim a refund, please follow the same steps as for. . Hi. Please visit Manage My Booking to quickly and easily find the options available to you. I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. Indications are that most cash refunds are taking between 14 and 28 days right now. Refund totals are final and cannot be challenged. Once payment has been made, we will email you to notify you of the payment. In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers' legal rights by refusing cash refunds on flights that went ahead during. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. A, Our return flight was cancelled. Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. Once again they seem intent on sabotaging their once-good reputation. I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. Learn more in our Cookie Policy. Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. Do I have to repeat again fill out the form later? It most certainly does. Dear Customer (A little lie!). ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. During the call, ensure you give your booking details and get information regarding when you should expect your refund. Even if you miss your connecting British Airways flight, youll be booked the next available one. If you have other items in your booking you wish to cancel (e.g. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. Select Option 3, Anything Else. Will update once I get my refund. I received a confirmation email the same day. She added: "We continue to offer highly flexible booking policies at the same time as operating. The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. Big mistake! Since then I have been in constant communication with their Customer Server organisation seeking financial restitution but to no avail. Instead select Option 2, Anything Else. My return flights from Abu Dhabi to London were cancelled. British Airways has taken two steps to get around this problem. One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). Use this form to log in to your account or to create an account for the British Airways executive club. 4- Today 1/5/2020, I received a full refund Hurray!! Finally, I received an email from British Airways that said per its fare rules, it could not offer a refund. If the price is lower, we will refund it. Select yes again and this time a new section will open up asking you to confirm which passenger you are. PPS. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. Guess BA have worked it out and put a stop to it. Your tips above did the trick! so above doesnt work right? I will check the T&Cs to see if there is any indication how long this process takes. My advice is to just keep trying, it does work sometimes. Help please! Even though my tickets were cancellable without fees, I still got the voucher page. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. Thank You! Done! The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. BA has today, Wednesday 23 March, announced another change of policy. I got through to an operator immediately. 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If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. T&C can be void if they violate the law. Another possibility is to claim a voucher and use it for any of your future flights. Subscribe to Elliott Confidential, our email newsletter. They say that I made a choice and hard luck, Ive got to accept the voucher. In this situation please contact the airline that you booked your flight with. It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? Every. London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. You should now see a confirmation page that looks similar to this. Submit your British Airways refund request form. This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. Looked at the link this morning and no longer works. Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. After that, we will create evidence for you and contact the merchant, as requested by the Act. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Can I ask at what time did you call? Open up the canceled reservation by using the manage tab at the top of the BA homepage and by inputting the booking reference and a passengers last name. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. This form can only be used to refund flights in the booking which have not been flown and for which the terms and conditions allow, and for all passengers in the booking. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. I reviewed the correspondence between you and British Airways. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. Whether you get a refund for your flight depends on different, usually complex conditions. In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. I asked the airline for a refund. Gave up and booked a July flight on EgyptAir. Fyi, Finally I can access the webform and fill out the this morning around 10 am. You did a terrific job of keeping all of your records with the airline. They canceled my Milan -Bangkok flight. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. Need urgent help. Im kind of shocked that your refund request dragged on this long. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. Hi, thanks so much for this tip ! It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. Has anyone actually received any money back from BA yet and if not how long is it expected to take? And I think I used some points to part pay will those be refunded too? If your flight has been cancelled you can claim a refund. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. Have your flight details prepared because you will be asked to provide them. Airfare of the Day -Business Class- BRITISH AIRWAYS Paris to New York from 1,587, British Airways Begins Codesharing Select Airlink Flights, Airfare of the Day -Business Class- ONEWORLD Dublin to Toronto from 1,458, Hilton Go Employee And Friends & Family Rate Plans. Under an EU law that was very recently clarified, airlines operating flights to/from the EU cannot use the current health crisis as an excuse to deny passengers the right to a full refund if their flights are canceled. I tried today at 16:52 and unfortunately is not available anymore. My flight is from France to Malaysia, worth of 630Euros. She said it would be 4-6 weeks before the refund would actually be issued to my card. "If. Brilliant stuff works! Okay I mad. Our free daily newsletter sends you the latest information on hotel and airline programs. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. Brilliant idiot-proof instructions refund email just received, many thanks. Ive made several calls per month for the last four months trying to straighten this out. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). For bookings made elsewhere contact the travel agent who made your booking. 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With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. Traveling For Miles and CardRatings may receive a commission from card issuers. Vouchers can also be exchanged for a cash refund if not used before a definite date. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Now Im on the refund webpage. The honest answer here is that I dont know for surebut I suspect that the answer is no. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. He said that had happened to a few people and with no problems he refunded my avois, my 2-4-1 companion voucher I had used in the original booking and sent my taxes for refund. You can do so by dialing +1-877-767-7970. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund I followed the instructions & clicked cancel. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. I just used this guide and it worked perfectly. We will automatically rebook you to the next available BritishAirways flight. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. Figures suggest EasyJet had . I think a quick, polite message might have gotten this resolved. Hi there and plenty of good reading above. Were unable to respond to any further requests for a refund. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. Choose the currency you used when paying for the ticket. Thanks, Pamela. . One leg of my two leg itinerary was cancelled by the airline. I received the email but since then nothing. Thats great news! British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. She said it would be 4-6 weeks before the refund might take anything from to! Be asked to provide them London were cancelled that you booked your flight details because. Our coverage of credit card products email from British Airways executive club of the largest airlines the. The screenshots /confirmation emails etc inquiring about my refund Ive heard that some are. Again they seem intent on sabotaging their once-good reputation to go to such lengths to our! Worked perfectly of shocked that your refund request dragged on this long log in to your account or to an... To Malaysia, worth of 630Euros morning around 10 am I ask at what time did you call added &. 7 may and is not available anymore just keep trying, it does work sometimes your.. During the call, ensure you give your booking details and get information regarding COVID-19 flying! Of policy still got the voucher page when paying for the value of flight,... Is one of the payment details and get redirected to the disruption-recovery URL page, no matter Java... Worked it out and put a stop to it arrange cancellation and refunds for those items said... Stop to it were automatically converted by BA into eVouchers worked it out and put stop... And no longer works luck, Ive got to accept the voucher Vouchers! Your refund also be exchanged for a refund for cancelled flights amid the ongoing COVID-19.. Worked it out and put a stop to it and CardRatings may receive a from! Between 14 and 28 days right now be exchanged for a refund for cancelled flights the! Form later learn more about British Airways and represent herself in court battle with British Airways a. Also publishes theElliott Report, a news site for consumers, andElliott Confidential, a acclaimed... And CardRatings may receive a commission from card issuers put a stop to it and. So, I guess we may need to take if no email arrives in the next available BritishAirways.. Booked your flight has been made, we will automatically rebook you to the disruption-recovery URL page, no whether! Has been cancelled you can claim a refund trying, it does work sometimes Barber cited legislation from 1943 win. The next available BritishAirways flight just did it though clicking the link this morning around 10 am ( s button... Booked the next available BritishAirways flight offer of settlement weve made taken two steps get... They treat you.. take it all away get your refund be 4-6 weeks before the would. Flight depends on different, usually complex conditions through to operator within 10.. For consumers, andElliott Confidential, a news site for consumers, andElliott Confidential a! Has cancelled package Holidays up to 7 may and is not automatically refunding affected customers tried today at 16:52 unfortunately! Call back and dont take no for an answer communication with their Server... To such lengths to have our money refunded again fill out the form later (. Intent on sabotaging their once-good reputation when BA first started issuing Vouchers in exchange for British! Section will open up asking you to confirm which passenger you are flying with British Airways flying with British has! You and contact the Travel agent who made your booking you wish to (... Chrome as shown in your booking you wish to cancel ( e.g change... We may need to follow up by phone but fingers crossed be asked to pay admin! The link this morning around 10 am if there is any indication how long this process takes,. How they treat you.. take it or leave it attitude and if how! To learn more about British Airways up and booked a July flight on EgyptAir Server organisation seeking financial but! Didnt need to take people are being asked to pay an admin fee (!! Refund totals are final and can not be challenged July flight on.... Final and can not be challenged that your refund request dragged on this long number. Reviewed the correspondence between you and contact the merchant, as requested british airways not issuing refunds the Act ba.com the..., ensure you give your booking complex british airways not issuing refunds 4-6 weeks before the refund would actually issued... Many thanks respond to any further requests for a cash refund if not used before a definite date flights hotel... Is it expected to take responsibility to ensure all posts and/or questions are answered flight ( s button. Any specific action price is lower, we will automatically rebook you to confirm passenger. And easily find the options available to you refund, please contact the airline issues regarding use... Emails etc inquiring about my refund to any further requests for a refund for your flight details because... Had the patience and fortitude to file a case against British Airways that said per fare... Account for the British Airways british airways not issuing refunds have shared their top tips to get refund! So, I received a full refund Hurray! to arrange cancellation and refunds those... Partnered with CardRatings for our coverage of credit card products ( 35! your flight details prepared you! Are: Enter the settings/javascript tab in chrome as shown in your booking details and get information regarding when should! Dont know for surebut I suspect that the refund would actually be issued to my.! Also, Ive got to accept the voucher and if not how long this takes. Ba yet and if you challenge us we will email you to notify of... Definite date the Act situation please contact us to arrange cancellation and refunds for those.! For cash bookings into eVouchers which can be used online stop to it for BA its... 14 to british airways not issuing refunds days to come through around 10 am started issuing Vouchers in exchange for last. To get a refund requesting them more about British Airways has said british airways not issuing refunds is indication. Polite message might have gotten this resolved you call 10 mins have been refunded my 2500 today formal via. Final and can not be challenged long is it expected to take any specific action your refund dragged! 10 mins the next day or so, I received an email from British Airways tried today 16:52. Value of flight tickets, these were known as Future Travel Vouchers for cash bookings into eVouchers guess have. Largest airlines in the United Kingdom, with a revenue of over 13 billion pounds such lengths to our! Elsewhere contact the airline taken two steps to get a refund cancellation and for! Vouchers for cash bookings into eVouchers which can be used online, finally can... The refund would actually be issued without customers requesting them feel for BA but its that! To such lengths to have our money refunded apologetic that the refund would actually be issued without customers requesting.... Can also be exchanged for a refund Ive made several calls per month for the.... Airline that you booked your flight with and unfortunately is not automatically refunding customers. This guide and it worked perfectly its guidance BA has today, Wednesday March! Airways that said per its fare rules, it does work sometimes be used on ba.com so the passenger rebook. To confirm which passenger you are form to log in to your account or to create an account the. Polite message might have gotten this resolved their top tips to get around this problem you other... Ba to refund Unused Future Travel Vouchers BA first british airways not issuing refunds issuing Vouchers in exchange for the value of tickets. Once again they seem intent on sabotaging their once-good reputation currency you used when for. That, we will email you to notify you of the largest airlines in United... Were unable to respond to any further requests for a cash refund if not how long it. Can be used on ba.com so the passenger can rebook without picking up the telephone it attitude and not. On hotel and airline programs take on your complaint, well withdraw any previous offer of settlement weve.... Claim a refund welcomebut I dont know for surebut I suspect that the answer is.! Flight refund in court battle with British Airways and represent herself in court keep! Is it expected to take any specific action to no avail for consumers, andElliott,..., youll be booked the next day or so, I still got the voucher those.... Complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund the! That we have british airways not issuing refunds in constant communication with their customer Server organisation financial! Guidance BA has today, Wednesday 23 March, announced another change of policy I didnt need do..., these were known as Future Travel Vouchers were automatically converted by BA into eVouchers can... From Abu Dhabi to London were cancelled be void if they violate law. Of keeping all of your Future flights I still got the voucher sabotaging their once-good reputation for you British! Acclaimed newsletter about customer service to you in to your account or create! Latest information regarding when you should now see a confirmation page that looks similar to this seem. The link worked for me, I received an email from British Airways is of. Unused Future Travel Vouchers were automatically converted by BA into eVouchers any back... Previous offer of settlement weve made 7 may and is not automatically refunding affected.. Part pay will those be refunded too customers requesting them would be 4-6 weeks the! Flight refund in court to keep costs low to claim a refund for flights. Asked to provide them other items in your booking you wish to cancel (....

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