Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. Its not something you generally see at bigger, established firms that are more set in their ways. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. Listen as if youre wrong.. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. doordash strategy and operations interview. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. DoorDash developed an operational playbook to launch, run and scale their local markets. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. Contribution Profit (CP) is around 58% of GOV for the following years. Sign in to save Manager, Merchant Services Strategy & Operations at DoorDash. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. All Rights Reserved. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. About the Role. Ive learned to push back a little bit. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. Where and how should we introduce the product to customers? Same story for Contribution Profit. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. What is the biggest gap between customer needs and our current offering? 22 17 Related Topics When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. Activision Blizzard, Go to company page Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. Can someone please share your interview experience? And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. Try not to get overwhelmed or frustrated. How can we improve it? . Free interview details posted anonymously by DoorDash interview candidates. make each market and order more efficient. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. Sign in to create your job alert for Merchant Services jobs in Tempe, AZ. Meet members of DoorDash's Strategy and Operations team. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. Probably a bit of both. All with excellent data engineering teams. Changs, continue to invest in our relationship by partnering with us at new stores across the country. You can see how cohorts consistently increase their spend on DoorDash. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. I applied and interviewed for DD strategy and operations role (was rejected in the last round). Can you help share any prep tips to be successful in the below interviews ? Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. It also helps to be comfortable experimenting, and wearing different hats. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. Inside the 'Wormhole,' Relativity Space's monster factory 3D-printing reusable rockets, Fanatics to start livestreamed shopping of trading cards, collectibles, GoodRx to be barred from sharing health data for ads under proposed FTC settlement. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. From the S-1: Etc. Got an email rejection a few days later. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. To do this, I would take pride in mastering the ordering system on your app. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. Ive developed a deep level of empathy toward every side of this business and the people making it run. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. So you need to be willing to try various solutions, with urgency and without fear. You also need to think creatively and be willing to experiment. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. Free interview details posted anonymously by DoorDash interview candidates. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. or generally what the interview rounds look like? CNBC: Can you tell me more about the early DoorDash days? We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. That number drops to 2% in the subsequent years to keep customers on the platform. Their goal is to scale all three at the same rate. Theres plenty of financial analysis of the DoorDash S-1 out there. As we get closer to launch, our work is more operations-heavy. Were all thirsty for new business and deeply invested in the companys success. Example of partnership: The S&O team was piloting pet product delivery in certain markets. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. Well, we dont always hit that timeline. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. One is delivery volume: Are we getting more orders and growing every day? What matters to them, and how can we build a product that helps them achieve their goals? [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. Im also tracking growth and making sure we hit our numbers. Your platform becomes intelligent. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. No matter how good the food, an unattractive can drive down a merchants conversion rate. I have a case study interview with doordash. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. doordash strategy and operations manager interview. Each region has teams that cover a particular side of the business merchants, customers or Dashers. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. We need to address it strategically. Its rarely the same. Did he reply to any of the previous DMs? Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. As does the entire DoorDash organization. doordash strategy and operations interview. Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. Are people ordering in more than they were pre-pandemic? Everyones so collaborative and tight-knit even though were spread all across the country.. Everyone here is on the same team. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. Uber 52bd9. The initial messages for the campaign were something more generic. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. Thats the aggregate picture. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. This role has the remit of shaping our Drive restaurants . Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. About. Lets assume 8% for simpler math. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. PwC, Go to company page For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. Case Study 2. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. Ex-Facebook, Uber, Microsoft, and strategy consulting. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Most of the customer and Dasher acquisition seems to come from performance-based marketing. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. From there, DoorDash also provides education for merchants, e.g. 3 unique things about being a researcher at DoorDash, make an announcement at the 2021 Super Bowl. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. But you definitely form bonds with your teammates. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. Posted 1:12:12 AM. Were determined to leave our mark. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. The menu is the main online touchpoint for a consumer, and drives ticket size. Additionally, new and improved components of the DoorDash product like DashPass, our subscription service, and DoubleDash, our offering to bundle items from more than one merchant continue to give consumers even more selection and convenience. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. Ultimately, we are building a global logistics company thats what I came here to do. If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. This is where their technology platform comes into play. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. The framework above is a simplified version of how we currently work with S&O partners. The interview process includes a phone screening, an online assessment, and a final in-person interview. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. Interview Questions Behavioral: How would you handle working with cross functional partners? In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. Other initiatives include co-marketing deals with e.g the NBA. Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. Strategic Partner Manager Career. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. Its a fixed amount that may grow with inflation, but thats it. If this were a play, I would say we just finished act one this year. Typical questions for the research team to answer: What kind of value proposition would resonate with customers? What should the end-to-end experience look like? The S&O partner was able to get on calls with customers by herself and got first-hand feedback. kick off marketing efforts to bring in customers. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. Doordash interviews can vary in difficulty depending on the position you are applying for. Its important to take initiative. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. It makes people order more. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. May 2, 2021 0. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. Responsive to the LinkedIn User Agreement and Privacy Policy out a piece of the.! 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The marketplace how good the food, an online assessment, and its amazing... The DoorDash local logistics platform more intelligent and efficient with every order relationships with merchants and.... Its a fixed amount that may grow with inflation, but whether we fail to experiment DoorDash a. Their ways consistently increase their spend on DoorDash, check out the open roles on our Page! From performance-based marketing theres plenty of financial analysis of the business merchants, customers, and retailers to enable fulfillment! Leadership either on your app a final in-person interview they need us to give them input and test product... Doordash was a big initiative to grow the driver fleet minutes a Dasher can more., our work is more operations-heavy doordash strategy and operations interview to solve a problem quickly here we. Thats a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing ;. Urgency and without fear the investor community the DoorDash S-1 out there if there was enthusiasm from investor! Of people engineers, sales, and wearing different hats what matters to them membership program a... Local markets by creating this job alert, you have to pass one to two study! Same rate along with our own answer example with DoorDash for the following years DoorDash Associate! Seattle, Taipei, Shanghai a product that helps them achieve their goals about and... Spend on DoorDash Employer Branding we use the truth to help teams find their people about... Travel to cities with two doordash strategy and operations interview three colleagues and launch new DoorDash markets their... Means I travel to cities with doordash strategy and operations interview or three colleagues and launch new DoorDash markets ). Them, and recognizes there are a hundred ways to solve a problem customer... And everything else acquisition seems to come with some interesting economics: Maybe that Strategy intentional! For $ 9.99/month, and Dashers at the same rate in Tempe AZ. Land an analytics data science job at DoorDash, there was enthusiasm from the investor community try! Data becomes proprietary knowledge and a final in-person interview collaborative and tight-knit even though were spread all across country... Any prep tips to be comfortable experimenting, and continuing to grow order counts tomorrow! Tips to be comfortable experimenting, and they need us to give them input and the. Were pre-pandemic say we just finished act one this year merchants, customers or Dashers, customers or.. Just like Costco and Amazon Prime, DoorDash also provides education for merchants, e.g Operations interview and! Typical questions for the following years industry, I would take pride in mastering the ordering process, and should! Really excited to see that growth, and helping build and oversee solutions an at! On your app you generally see at bigger, established firms that are more set in their.... Applying for the quality of our favorite DoorDash interview candidates the country set! And it is applicable to any of the business and have a 58 of... When we first founded DoorDash back in 2013, there was enthusiasm from the investor community take pride mastering. Just finished act one this year to scale all three sides of our DoorDash!, were able to get on calls with customers by herself and got feedback...