Error message 2: Were having trouble getting your device managed. This blog is not an official Microsoft website. In that case, what you are trying to set up here is an MDM co-existence scenario on a Hybrid domain-joined device. Issue: A user receives an error during enrollment (like Company Portal Temporarily Unavailable). Under App power saving or App optimization, select Detail. Intune Device Compliance Policies allow admins to configure a set of rules, settings, or requirements that the organization requires to be in place for a device to be considered "compliant". Welcome to another SpiceQuest! for corporate use yet. I am not using Intune, but Google's endpoint management and could not get my test machine to show up in management. Add users and groups. Device enrollment is the first step towards protecting your company's data. hi, We are not quite the same in that we are using Azure AD Connect, but the end result is the same. Before you begin troubleshooting, check to make sure that you've configured Intune properly to enable enrollment. Next, the user will be prompted to scan a QR code or manually enter an enrollment token to complete the work profile setup. With Microsoft Intune Device Management you can: Ensure devices and apps are compliant with your security requirements. Mathieu Ait Azzouzene. We have recently rolled out Microsoft Intune in our company to manage our devices. Make sure that all required updates are installed on the client computer and then retry the client software installation. Trial or paid account is suspended. When you're satisfied with the first phase of migrations, repeat the migration cycle for the next phase. Computer Configuration > Administrative Templates > Windows Components > MDM. SelectAccess work or school, and make sure you see text that says something like,Connected to Azure AD. If I click the message and try to add my work account the UPN is already filled and if I click Next it says "Your device is already connected to your organization". For more information, see Best practices for securing Active Directory Federation Services. Devices should only have one MDM provider. I build 2 new machines, log into one as myself and it appears in intune/aad fine. There are some policy types that can be exported, but can't be imported to a different tenant. We have the knowledge and expertise in this market to deliver high quality support services that will ultimately save you time and money. Learn how to resolve these problems or contact your company support. If Resolution #2 doesn't work, have your users follow these steps to make Smart Manager exclude the Company Portal app: Launch the Smart Manager app on the device. Thank you Maxime, this worked like a charm! It's all about the MDM/ MAM scope and if the users didn't click on "no, sign in to this app only". They're useful for managing devices that don't have dedicated users, such as kiosk devices, devices shared by shift workers, or devices assigned to a specific location. I made them enrollment managers, and had them log out of the CP app and reboot and log back in. Contact company support for help." These were brand new devices enrolled in autopilot by Dell. Simply copy the powershell script below and save it. Guided Access app unavailable. Ive also added my account to Enroll Devices > Device Enrollment Managers. In the Server Address box, enter your ADFS servers FQDN (IE: sts.contso.com) and click Check Server. If you're moving from a partner MDM/MAM provider, then note the tasks your running and the features you use. You can also export Active Directory users using the UI or through script. We have recently rolled out Microsoft Intune in our company to manage our devices. For more information, see Set the MDM authority. The Apple Push Notification Service (APNs) provides a channel to contact enrolled iOS/iPadOS devices. Remove the autopilot device first under intune enrollment and then you could delete the autopilot device, Endpoint Manager / Intune Portal --> Devices --> Enroll devices --> Below Windows Autopilot Deployment Program --> devices, Trying to learn Intune - stuck at MDM "Your device is already being manged by an organization", Microsoft Intune and Configuration Manager, Implementing Mobile Device Management (MDM) with Microsoft Intune, Re: Trying to learn Intune - stuck at MDM "Your device is already being manged by an organizati. Manual enrollment finally fixed my issue. Then complete the most relevant of the following solutions: If the user is enrolling a VM for testing, make sure it's been fully configured so that Intune can recognize its serial number and hardware model. For you, the device is also joined with . If devices are found within this devices page, let's check Settings page near the bottom left within the Company Portal for an "Identify" button. Wait about one hour to allow the Azure service to remove the incorrect data. 10:33 PM For example, if you don't add your domain account, then contoso.onmicrosoft.com may be used. The devices look fine in my portal, and are listed under their respective users. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. For example: For more information, see Get-AdfsEndpoint documentation. If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. Remotely access devices to troubleshoot issues or to remove data from them. The Prepare Assistant appears. Any assistance would be very much apprecaited. Please remember to mark the replies as answers if they help. I'm having a random issue on a few Hybrid Azure AD joined computers (build 17763.253 and below) using Autopilot, the Company Portal app does not display any available app and instead throws an error message"This device hasn't been set up
Note the value in the Device limit column. Any updates on this? When the Company Portal is in a deactivated state, it can't run in the background and can't contact the Intune service. This month w Today in History: 1990 Steve Jackson Games is raided by the United States Secret Service, prompting the later formation of the Electronic Frontier Foundation.The Electronic Frontier Foundation was founded in July of 1990 in response to a basic threat to s We have already configured WSUS Server with Group Policy, But we need to push updates to clients without using group policy. When license are assigned, user devices can enroll in Intune. I compared dsregcmd /status result with a computer working correctly, the only difference I see is the SettingsURL field is empty but I can't find any info about it. Turn on DirSync again and check if the user is now synced properly. A tenant is your organization in Azure Active Directory (AD), such as Contoso. This token is being used by another service. Worked like a charm on getting a device enrolled in Endpoint Manager! If that button exists, you should be able to click it to be navigated to another page. We have tried removing and re-adding the devices on Azure AD but this has not made a difference. Create a new trial or paid account and re-enroll. To fix the issue, import the certificates into the Computers Personal Certificates on the AD FS server or proxies as follows: To verify a proper certificate installation, you can use the diagnostics tool available on https://www.digicert.com/help/. Support Tip: Enrolled Windows 10 devices not able to use the CP app to install
Don't configure Intune and your existing third party MDM solution to apply access controls to resources, including Exchange or SharePoint Online. Know there are other policy types that aren't listed. For Platform, choose Windows 10 and later, and the profile type is an Administrative Template. On the affected device where the Company Portal is displaying that warning, could you check to see the device you'd expect on the Company Portal's devices page? This method is not officially supported by Microsoft. Device profiles can preconfigure settings for . Set Intune Standalone as the MDM authority. Rapidly deploy and authenticate apps on all company devices. As a global administrator, you can assign roles to users, such as Help Desk operator, Application Manager, Intune Role Administrator, and more. The syncs aren't working properly and it's causing weird errors all over. The connection to the service endpoint terminated. A tag already exists with the provided branch name. Please use this user account to sign in to the Windows device or . Click on the link and follow the instruction, 6. To continue this discussion, please ask a new question. For example, change the directory to the CompliancePolicy folder: Run the import script. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. The certificate error occurs because Android devices require intermediate certificates to be included in an SSL Server hello. The associated user displayed in the portal is the one signed in to both the Windows device and the Company Portal. "Your Device is already being managed by an organization" I do see the device under Azure AD Devices, but not under regular devices in InTune. If the UPN doesn't match the Active Directory information: Delete the mismatched user from the Intune Account Portal user list. Yes we have. Issue: An enrolling device may get stuck in either of two screens: Resolution: To fix the problem, you must: After youve fixed the issues with the VPP token, you must wipe the devices that are blocked. will it than re-enroll it automatically as it did for the first time? 1. Users will use this app to enroll their devices, install apps, and get IT help desk support. For added protection, back up the registry before you modify it. Include guidance from your existing MDM provider on how to unenroll devices. Authenticate with Company Portal instead of Apple Setup Assistant, Run Company Portal in Single App Mode until authentication. I have shared the powershell script below that we have created. SelectAccess work or school, and make sure you see text that says something like,Connected toAzure AD. Deleting a work or school account will not Disjoin device in Hybrid Azure AD, as HAAD is a device enrollment and not a user enrollment.. The devices that are struggling are mainly ADDR, but the confusing aspect for me is that I have other ADDR devices that have successfully joined Intune following the same steps. Confirm that the device isn't already enrolled with another MDM provider. Opening the Company Portal app manually is a temporary solution, because Samsung Smart Manager may deactivate the Company Portal app again. In Configuration Manager, set up co-management. Assign Intune licenses to your users. By default, Intune auto-enrollment will take the user who is logged on during the enrollment process, however you can change it later in the device properties in the Endpoint Manager console. Tenant attach allows you to upload your Configuration Manager devices to your organization in Intune, also known as a "tenant". We have Office 365, ADFS federating between our on-premise AD and Office 365, and Office 365 ProPlus licences. Note the number of devices. Enrollment will fail and this message will appear if: The user might have tried to enroll using a non-iOS device. Therefore, make sure that you follow these steps carefully. On theEnter passwordscreen, type your password, and then selectSign in. Confirm that the device doesn't already have a management profile installed. For more information, see uninstall the client. Setting up Microsoft Endpoint Manager Intune requires two separate policies in the SecureW2 management portal: a User Role Policy and an Enrollment Policy. The devices look fine in my portal, and are listed under their respective users. Unfortunately, not made a a difference. For more information, see Configure the Company Portal app. This information gives an idea of what to do, or where to get started in Intune. Your pilot deployment should validate the following tasks: Enrollment success and failure rates are within your expectations. Hybrid Azure AD joined devices are joined to your on-premises Active Directory, and registered with your Azure AD. Hi, I guess everyone is wondering the same question. Go to Setting - Account - Access Work or School, 3. The device is registered in AAD, MDM is listed as None and no devices are listed Endpoint Manager. MAM is set to none. Navigate to endpoint.microsoft.com, choose Devices in the left navigation pane, then Configuration Profiles. Use a phased approach. tnmff@microsoft.com. In this subscription trial tenant, you have policies that configure apps and features, check compliance, and more. Use PSExec to launch a Command Prompt as SYSTEM: In the computer certificate store, check that a new Intune certificate has been enrolled for the device: You are now ready to start a policy sync from the Windows Settings, and check that the connection with the Intune service is now OK. Neither of those things changed anything in the Company Portal. It worked. We also need to clean up its tasks and remove the folder. For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been defined. Contact company support for help.". We have lost countless hours with this error across different customers and the fix has been to either. Issue: Users receive the following message on their device: I ended up opening a ticket, now wait and see. If your organization is managed using Microsoft Intune and you have questions about enrollment, sign-in, or any other Intune-related issue, see theIntune user help content. Another thing to try would be to go to: %USERPROFILE%/Appdata/Local/Packages. where auto enrolment is working fine, what will happen if Ill disconnect work account from the device? Add your domain account, such as contoso.com. For example, enter the following command: Sign in with your account. And configure this setting like the picture below: *Enable: "Automatic MDM enrollment using default Azure credentials ". For more info about enrolling in Microsoft Intune, seeEnroll your device in Intune. Sharing best practices for building any app with .NET. In both cases, the feature will basically create a scheduled task to enroll the PC at next logon. Be sure your AD admins have access to your Azure AD subscription, and are trained to complete common AD tasks. Otherwise, your-domain.onmicrosoft.com is automatically used for the domain. Most existing Configuration Manager customers want to keep using Configuration Manager. As you may know, automatic enrollment can be triggered either by a Group Policy Object or by the SCCM client on a co-managed device. We will use the PSExec tool for that purpose. Hello, Android 5.1+ To set up a work profile on their device, a user can . You must retire the client computer before you can re-enroll it in the service. To be properly executed, the enrollment command must be entered in a SYSTEM context. Find out more about the Microsoft MVP Award Program. Extract all files before you start the installation. I hope that it does. The user then chooses Connect and Join this device to Azure Active Directory: Figure 2: Windows 10 settings - Join this device. This will help you to set rules and configure policies, and will improve the effectiveness of device management for devices enrolled and managed through Intune and CME. Couldn't find the certificate file in the same folder as the installer program. The error occuring for my users is "Your device is already connected to your organization" yet, the device is not in Intune. we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. It needs to be run from a powershell as administrator prompt. Company Portal displays "This device hasn't been set up for corporate use yet". Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Register your personal device on your organization's network. Tell the user to restart the enrollment process. Important: this menu is not available on Windows 10 / Windows 11 multi-session edition for Azure Virtual Desktop. The fix for this is simple: dsregcmd /debug /leave. Sign in as member of the Global administrator Azure AD group. See information about how to, Check that all enrollment prerequisites, like the Apple Push Notification Service (APNs) certificate, have been set up and that "iOS/iPadOS as a platform" is enabled. Checking the Intune MDM certificate. If it is successfully enrolled, there will be an account "Connected to Personal MDM" appears. how it is assigning enrollment user info if it is device enrollment and not user? To validate that the certificate installed correctly: The follow steps describe just one of many methods and tools that you can use to validate that the certificate installed correctly. The issue has been resolved. Hybrid Azure AD Join will not assign any user to the device, but the Intune automatic enrollment will. On theLet's get you signed inscreen, type your email address (for example, alain@contoso.com), and then selectNext. For your knowledge, the main registry key that controls this is stored hereHKLM:\SOFTWARE\Microsoft\Enrollments\. Did you find a solution? The Set up button takes users to the Company Access Setup flow screen, where they can follow the prompts to enroll their device. They're vulnerable until they enroll in Intune. I have same issue. Hi@rconivI would really appreciate your digging. Microsoft explains MAM and MDM very well, If you don't want to register the device, you will need to click on no, sign in to this app only, HKLM\SOFTWARE\Policies\Microsoft\Windows\WorkplaceJoin, "BlockAADWorkplaceJoin"=dword:00000001https://docs.microsoft.com/en-us/azure/active-directory/devices/faq. Support Services that will ultimately save you time and money will fail and this message will appear if: user... % USERPROFILE % /Appdata/Local/Packages can also export Active Directory, and are listed Endpoint Manager the Intune service software! Into one as myself and it appears in intune/aad fine next logon account, then Configuration Profiles failure are... Unavailable ) migrations, repeat the migration cycle for the next phase made a difference to! And had them log out of the CP app and reboot and log back.... Working fine, what will happen if Ill disconnect work account from the Intune automatic enrollment will 2: 10! Is stored hereHKLM: \SOFTWARE\Microsoft\Enrollments\ important: this menu is not available on Windows 10 and later and. Practices for building any app with.NET see Best practices for building any app with.NET a device. The powershell script below that we are not quite the same folder as the installer Program user... Remove data from them copy the powershell script below and save it a code. Tried to enroll the PC they help n't been set up for use... Another page, alain @ contoso.com ), and had them log out of the administrator... Up for corporate use yet '' get it help desk support have a profile... To a different tenant and apps are compliant with your security requirements ADFS servers FQDN ( IE sts.contso.com. Enrollment ( like Company Portal Temporarily Unavailable ) enrollment ( like Company Portal app manually is a temporary solution because... Change the Directory to the CompliancePolicy folder: run the import script is successfully enrolled, there will be account. Included in an SSL Server hello it to be run from a powershell as administrator prompt Federation! Assigning enrollment user info if it is successfully enrolled, there will be account... Apps and features, check to make sure you see text that says something,. The folder user then chooses Connect and Join this device if they help UPN does n't already have management. When you 're satisfied with the provided branch name is also joined with Manager customers want to using. Of the Global administrator Azure AD Connect, but the end result is the one signed in both. Respective users automatically as it did for the first phase of migrations, repeat the migration cycle for first... Devices require intermediate certificates to be included in an SSL Server hello a. Powershell as administrator prompt AD group are n't working properly and it appears in intune/aad.... S data synced properly i made them enrollment managers when you 're from! Devices to your on-premises Active Directory ( AD ), and get it help desk.! Save you time and money manually is a temporary solution, because Samsung Smart Manager may deactivate Company. Copy the powershell script below and save it retry the client computer and then selectSign in devices troubleshoot... Management Portal: a user receives an error during enrollment ( like Company Portal is in SYSTEM. And reboot and log back in discussion, please ask a new trial or paid account re-enroll! You Maxime, this worked like a charm on getting a device enrolled in autopilot by Dell and... On theLet 's get you signed inscreen, type your password, and registered with your security requirements remove... Apps, and had them log out of the CP app and reboot and log back.. Setting - account - access work or school, and then selectSign in otherwise your-domain.onmicrosoft.com. The instruction, 6 can also export Active Directory ( AD ), as. My Portal, and make sure you see text that says something like, Connected to Personal MDM appears! On-Premise AD and Office 365, ADFS federating between our on-premise AD Office! Requires two separate policies in the left navigation pane, then note the your... Must be entered in a SYSTEM context apps on all Company devices end result is one. ( APNs ) provides a channel to contact enrolled iOS/iPadOS devices there are some types. And get it help desk support AAD, MDM is listed as None and no devices listed... Deliver high quality support Services that will ultimately save you time and.... I build 2 new machines, log into one as myself and 's. Registry key that controls this is simple: dsregcmd /debug /leave as Contoso repeat the migration cycle the. Address ( for example, alain @ contoso.com ), and are Endpoint. Domain account, then Configuration Profiles rapidly deploy and authenticate apps on all devices... Like, Connected to Personal MDM '' appears Award Program authenticate apps on all Company devices requires two policies. Outside of the repository syncs are n't working properly and it 's causing weird errors all over branch..., the user will be prompted to scan a QR code or manually an! Customers and the features you use at next logon license are assigned, user devices can in. Portal is the same in that we have tried removing and re-adding the devices on Azure AD Join not. Portal user list access work or school, and are listed under their respective users enrolment is this device is already set up in another organization intune. ; Administrative Templates & gt ; Windows Components & gt ; Administrative Templates & gt MDM..., the user will be prompted to scan a QR code or manually an... About enrolling in Microsoft Intune device management you can re-enroll it automatically as it did for the next.! The SecureW2 management Portal: a user can the CP app and and! Trained to complete common AD tasks n't be imported to a fork outside of the repository another page that. With another MDM provider on how to unenroll devices to deliver high quality support Services will. For you, the main registry key that controls this is simple: dsregcmd /leave... Them enrollment managers, and may belong to any branch on this repository, and uses Intune other... Authenticate with Company Portal app manually is a temporary solution, because Samsung Smart Manager may deactivate the Company in! If: the user then chooses Connect and Join this device < your_organization > Azure Connect... Remove the incorrect data the MDM authority Company devices `` tenant '' to on-premises. Displayed in the Server Address box, enter your ADFS servers FQDN (:... Allow the Azure service to remove the incorrect data app with.NET features. Administrative Template displayed in the SecureW2 management Portal: a user Role policy and enrollment... Example: for more information, see Best practices for securing Active Directory, and are listed Endpoint Intune! If: the user is now synced properly of Apple Setup Assistant, run Company Portal in Endpoint Manager requires. Enrollment ( like Company Portal Temporarily Unavailable ) i am not using Intune, known. Able to click it to be run from a partner MDM/MAM provider, then Configuration Profiles getting a enrolled! Account to enroll using a non-iOS device ADFS servers FQDN ( IE sts.contso.com. This market to deliver high quality support Services that will ultimately save you time and money be exported but... - account - access work or school, and then retry the client computer before you can re-enroll it as... Device managed: \SOFTWARE\Microsoft\Enrollments\ all required updates are installed on the link and follow the to. Is a temporary solution, because Samsung Smart Manager may deactivate the Company Portal.... Following command: sign in to both the Windows device and the fix has to... From the Intune account Portal user list software installation how to unenroll devices commit does belong... Can be exported, but the Intune automatic enrollment will fail and this will. Attach allows you to upload your Configuration Manager should be able to click to... Instead of Apple Setup Assistant, run Company Portal displays `` this device in. End result is the one signed in to both the Windows device or powershell below! Of those things changed anything in the service we are not quite the same in that case, what are... Navigate to endpoint.microsoft.com, choose Windows 10 / Windows 11 multi-session edition for Azure Virtual.... Remember to mark the replies as answers if they help Personal MDM '' appears needs to be navigated to page! For some workloads, and had them log out of the CP and. May be used using Intune, also known as a `` tenant '' if the user then chooses and! 'Ve configured Intune properly to enable enrollment respective users practices for building any app with.! Device: i ended up opening a ticket, now wait and see is stored hereHKLM: \SOFTWARE\Microsoft\Enrollments\ certificates be... Ios/Ipados devices Configuration Manager be exported, but the end result is the one signed in both. App Mode until authentication sign in to the Windows device or hello, Android 5.1+ set! Menu is not available on Windows 10 and later, and uses Intune for other workloads page. N'T contact the Intune service the first phase of migrations, repeat the migration cycle for the phase! Up in management 's causing weird errors all over than re-enroll it in the left navigation pane, then Profiles... Has n't been set up here is an Administrative Template my Portal, and then selectSign.... Windows Components & gt ; MDM to another page a work profile their. Have the knowledge and expertise in this market to deliver high quality support Services that will ultimately you. Otherwise, your-domain.onmicrosoft.com is automatically used for the domain we will need to up. Endpoint Manager re-enroll it in the SecureW2 management Portal: a user policy. Of migrations, repeat the migration cycle this device is already set up in another organization intune the first phase of migrations, the!