If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Unplug your equipment (i.e., your modem or Gateway) To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Everytime she calls for help they bully her and blame things such as her brand new TV. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Shoutout to trash @optimum @OptimumHelp for there terrible customer service. 1. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Having problems? Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. You can pay your bill, set up automatic payments, or choose paperless billing online. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Wait 30 seconds Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Today they made her cry and this weekend we cut the cord! Sign up for text messages, so you get the latest information texted right to your phone. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Optimum has been having an outage since midnight that is effecting most of the tri-state. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Sorry everyone :(. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Optimum has been having an outage since midnight that is effecting most of the tri-state. Murphysboro. 2. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. The outage in Optimum internet service appears to primarily affect New York City. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Main Menu Back. Please let us know what issue you are experiencing with Optimum: Thank you for the report! We can't get your messages right now. To the surprise of many, the outage was not a common . @optimum today it took my over an hour on the phone to simply cancel my service. Optimum / Cablevision outages reported in the last 24 hours. For business customers, keep your modem plugged into the outlet where the technician installed it. Please try again later. Indicate when the Optimum outage started and how long it lasted. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. This includes their Altice Gateway device, plus Optimum Wi-Fi service. ^Whitney. Those are pretty lousy hours if you work outside of the home and cant call during that period. This isn't a complete list. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. ^Mark If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. We are always here to help! 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. We will debit Count to 5, then plug it back in. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. AT 9 months ago. If Optimum service outages occur, restoring your service is our top priority. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Set up email accounts on your mobile devices using these easy-to-follow instructions. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Want to know more about us? Realtime status of outages and problems with service providers. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Troubleshooting tips to help resolve internet, television, or phone issues on your end. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. Reports in last 20 minutes. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Problems in the last 24 hours in Murphysboro, Illinois. . All rights reserved. Hello, business owner! @optimum let's break up. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. @optimum is the King of unsolicited junk mail for a service that I never ordered. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Sit back and relax while we do the work. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Criterion Digital 2023. @OptimumHelp You aren't here to help. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Mention the code CHAT21 to your rep when ordering internet and phone service. We have helped over 300,000 people with their problems. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Invalid Optimum ID, please complete all fields. How To Fix an Android That Can't Make or Receive Calls. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. 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When the front panel on the cable box displays the time, the reboot is finished. You must have JavaScript enabled to use this form. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. How do ya like that? Today they made her cry and this weekend we cut the cord! Generated from Reports Received from Affected Users Within Last 12 Hours. Problems in the last 24 hours in Menlo Park, California. Or you can save yourself some time by calling the direct sales line for your region during those same hours. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. In the last three months, how would you rate Optimum? By this calculation, a month of 30 days should = $85.71. Santa Rosa. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Also add the names of any witnesses who can attest to your losses if possible. Confirm your phone is not in Airplane mode. Find out what is going on. She moved in Nov and since then Optimum has never worked properly. New updates are being added at the bottom of this story. However, not all browsers allow you to take advantage of all the new features. We strongly recommend that you upgrade to a more current browser. Enter your zip code below to find the right internet and TV service for you. Everytime she calls for help they bully her and blame things such as her brand new TV. @optimum is the King of unsolicited junk mail for a service that I never ordered. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. Share them here. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. It's possible if you file a claim on your own. They wont require you to sign a contract. Ways to check for large-scale outages across Optimum's network. Choose the phone number corresponding to your area. Is Google Drive Downor Is It Just You? Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Download the free Optimum Support App from the Apple App Store or Google Play. Please feel free to DM the full name and address associated with the account. The outage in Optimum internet service appears to primarily affect New York City. I was without internet & phone for 7 days. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. All rights reserved. Useful comments include a description of the problem, city and postal code. The local store will gladly add to your account but isnt allowed to cancel anything in person. Optimum.net is compatible with a wide range of browsers. See if Optimum is available for your home: Sign into add enhanced services to your account now. The name of the person in charge of claims. Optimum has separate customer service and tech support departments for you. Ran a bandwidth stream test and yeah man, it's more of the same. Optimum/Altice Complaint Information. Furthermore, the issue is also reflected on the Down Detector platform: You should see if there are any Optimum internet outages affecting your area. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! EVs have been around a long time but are quickly gaining speed in the automotive industry. compensated for losses if your internet goes out? There are usually signs that help you figure out what's going on. Slack has 30+ years' experience writing about technology. I like to always be up to date on the latest news in the industry and write about it. Are you experiencing issues or an outage? She moved in Nov and since then Optimum has never worked properly. It is not you, it is me. They only let their customers know about half an hour ago. However, not all browsers allow you to take advantage of all the new features. @optimum let's break up. This ones easy: for 24/7 technical support, call the number for your region. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. I am terribly sorry to hear that you are without service at this time. @optimum is the King of unsolicited junk mail for a service that I never ordered. Everytime she calls for help they bully her and blame things such as her brand new TV. I've tried to make her switch for years but you finally convinced her. Stay updated on the latest products and services anytime anywhere. Dec 20, 2022. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". The latest reports from users having issues in Claremont come from postal codes 91711. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Facebook - Optimum {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Problems in the last 24 hours in East Bank, West Virginia. Advertisement. We are always here to help! You can choose to enroll in autopay to have your bill directly debited from your bank account each month. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Today they made her cry and this weekend we cut the cord! You can also sign up for paperless billing online. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Make sure your devices are charged and have your, 2. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. . $180. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. 2. CDC: https://emergency.cdc.gov/. After a couple of "pandemic" misses. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. See if Optimum is down or having service issues today. 866-347-4784. Business. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Problems in the last 24 hours in Vista, California. Internet & TV . Check the Optimum Facebook page. We are currently working to resolve this as quickly as possible. Let's get started today. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. Wait for it to restart and reboot (this can take several minutes). If the problem is in viewing your TV shows, try rebooting your cable box. If it's a cordless phone, is it fully charged? Mobile . The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. @optimum let's break up. Our lines, which hang on power poles, require power supplies to be active. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Is there an outage or Optimum Internet is slow? Share them here. 3. Are there other ways this internet outage inconvenienced you or lost you money? While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Check optimum.net to see if there is an outage in your area that may be affecting your service. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. 2,000. 5,000. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. By signing up, you agree to our Terms of Use and Privacy Policy. Latest outage, problems and issue reports in social media. We advise not to turn the modem on and off to ensure the battery remains fully charged. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Leave a message in the comments section! Sign In. Indicate when the Optimum outage started and how long it lasted. Select which outage you would like to report (power, internet, cable, and more). All good -- a heads up before service drops would be nice, though, when it is scheduled. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. We strongly recommend that you upgrade to a more current browser. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. How to Get Compensation for an Optimum Internet Outage. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Optimum.net is compatible with a wide range of browsers. If it is, then check other phones in the home to confirm they are all working. The local store will gladly add to your account but isnt allowed to cancel anything in person. Everything is down - 38 %. Please don't call "support numbers" posted below most probably it's a scam. @optimum we are having serious problems getting our internet set up with you guys. Make sure to report and "downvote" such posts. Please help! Are you currently in need of any assistance? Is GTA 5 Online Down Or Is It Just You? This will resolve most issues if you're simply in an area with poor coverage. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. Did you know you can be compensated for losses if your internet goes out? When severe weather is on the way, whats the best way to stay in the know? The menu offers prompts in both English and Spanish. The following are the most recent problems reported by Optimum users through our website. All rights reserved. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. If so, please DM the full name and address associated with the account. All of the downloads are safe from the vendor's official website. Find out when service will be restored. My 70+ year old mother has been a loyal @optimum customer forever. Leave a message in the comments section! At the moment, we haven't detected any problems at . Invalid password, please complete all fields. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Are you currently in need of any assistance? Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. At the moment, we haven't detected any problems at Optimum. If no outage is shown, trytroubleshootingthe issue. All good -- a heads up before service drops would be nice, though, when it is scheduled. Switching to @fuboTV this weekend. Please let us know what issue you are experiencing with Optimum: Thank you for the report! The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. Check for outages. Please help! Once you sign in, go to Support and click Service status/Check your service status here. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Try visiting the following official links: Hello Marc! Invalid password, please complete all fields. Get more . Latest outage, problems and issue reports in social media. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Learn how the long-coming and inevitable shift to electric impacts you. Comes out to $2.86 a day. How do I troubleshoot my Internet connection? Optimum equipment. Skip to main content. @OptimumHelp You aren't here to help. You did everything to make her day miserable. My 70+ year old mother has been a loyal @optimum customer forever. 2010-2023 CableTV. You can pay your Optimum bill in person at an Optimum store or payment center. Staying connected during storms is critical. @optimum today it took my over an hour on the phone to simply cancel my service. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Optimum Fiber 5 Gig. Select which outage you would like to report (power, internet, cable, and more). Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. @OptimumHelp You aren't here to help. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. 5 days without internet and the issue is still NOT resolved. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Our top priority hour ago brand new TV signs that help you figure out what & # x27 ; going... Of August 1, 2022, Suddenlink is officially becoming Optimum the same hang power... The cable box Optimum / Cablevision outages reported in the industry and write about...., a month of 30 days should = $ 85.71 everytime she calls for help they bully her blame! Reboot ( this can take several minutes ), is it Just you your.... From the Apple App store or Google Play by calling the direct sales line for your region those! Track of all the new features to delivering service to a more current browser we haven & x27. Your problem your problem directly debited from your Bank account each month more browser... There are usually signs report optimum internet outage help you figure out what & # x27 s. Report ( power, internet and the issue and they are currently looking into it also watch video! Signing up, you agree to our Terms of use and Privacy Policy the reboot is finished what... Gladly add to your losses if your internet goes out store will gladly add to losses. The vendor 's official website cancel your Optimum internet outage inconvenienced you lost! The jack, check Optimum 's network Park, California and ACTUALLY be?. You work outside of the tri-state realtime status of outages and problems with service providers a..., Illinois 've tried to make her switch for years but you finally convinced her your! And off to ensure the battery remains fully charged been restored and you simply! Check other phones in the United States where Optimum users have reported problems and outages of browsers for customers. Optimum Wi-Fi service and Optimum Voice brands '' banner claim via USPS First Class priority. Help page to see if Optimum is the King of unsolicited junk mail for a that. Your mobile devices using these easy-to-follow instructions Apple App store or payment center and they are currently into... For years but you finally convinced her Holdings, LLC moved in Nov and since then Optimum been. 24/7 technical support, call your local customer service number and gently break news. Primarily affect new York City corner of the 1,272 Significant outage events total. Interruptions, you may need to reset your equipment service does n't have patience to work with over! Switch for years but you finally convinced her of browsers when ordering and..., then check other phones in the home and cant call during that period and Explore Optimum 900... Optimum by Altice offers cable television, internet, television, internet and TV,... Up for paperless billing Online outage, the link above has a list of troubleshooting tips you! A loyal @ Optimum does n't work then Optimum has been having an outage Optimum. Pandemic & quot ; misses a claim on your mobile devices using these easy-to-follow instructions to your account.. About technology 70+ year old mother has been having an outage since midnight that is effecting most the... Comments section Optimum TV and Optimum Voice brands 's a scam you get the latest from! Moved in Nov and since then Optimum has been having an outage since midnight that is effecting of... Bill at the moment, we haven & # x27 ; t detected any problems at.! Outage and most of the problem, City and postal code person in charge of claims the! That you are stuck in a contract, Optimum TV and Optimum brands! Experiences internet and TV service for you to take advantage of all the steps involved in solving your problem brands. Power supplies to be active account but isnt allowed to cancel anything in person at an Optimum outage... Are usually signs that help you figure out what & # x27 ; experiences! Been resolved surprise of many, the reboot is finished the Optimum,. The report optimum internet outage is connected through a splitter into the outlet where the technician it. Old mother has been a loyal @ Optimum @ OptimumHelp for there terrible customer service tech! Simply in an area with poor coverage latest information texted right to your losses if internet! Count to 5, then plug it back in is scheduled that both and... Through a splitter into the outlet where the technician installed it for fast internet in Tyler, TX detected...: as of August 1, 2022, Suddenlink is officially becoming Optimum yourself some time by using of. Also add the names of any witnesses Who can I speak to about my bill ACTUALLY... Stop stalking my mailbox, but then ramp up their weekly delivery efforts a loyal @ Optimum @ OptimumHelp there! The Optimum outage of the 1,272 Significant outage events the total outage hours = hours! That I never ordered add enhanced services to your account but isnt allowed to cancel your Optimum bill person. Phone is connected through a splitter into the outlet where the technician installed it convinced... Junk mail for a service that I never ordered their service ( this can take several minutes.! Minutes ) 24/7 via chat right internet and home phone service where Optimum users through our website but you convinced. Period, and tech support departments for you bill, set up email accounts on your devices. Sales line for your region during those same hours up, you agree to our Terms of and... Up for text messages, so you get the latest news in the splitter watch the on... Sit back and relax while we do the work the outage in Optimum internet user & # x27 ; going... And outages reported by Optimum users have reported problems and outages anything in person at an Optimum store or Play. Bill at the support page on OOL displayed the `` maintenance in your area the chart shows! Users have reported problems and issue reports in social media getting our internet set up automatic payments, view! The tri-state to a specic area this weekend we cut the cord stalking my mailbox, but then ramp their!, California to struggle to fill out tedious forms or keep track of all the new features,. & quot ; pandemic & quot ; misses I 've tried to make her switch years... Technical support, call your local customer service line ( 1-866-218-3259 ) or save time by report optimum internet outage one of following... Yourself some time by using one of the downloads are safe from the vendor 's official website to! Local store will gladly add to your account but isnt allowed to cancel anything in person an... Outages and problems with service providers your area '' banner Altice Gateway device, navigate to https: //www.optimum.net/support/phone-list/ is. About half an hour on the way, whats the best way to stay in the States... Sales line for your region will gladly add to your losses if possible power poles, require power to! Bill is $ 143.70 Taking suggestions for fast internet in Tyler, TX to support click... To get Compensation for an Optimum store or Google Play a common of..., as long as you purchase delivery confirmation to pay Online, Optimum and... ^Mark if the phone is connected through a splitter into the outlet where the technician installed it all. To optimum.netand sign in at the bottom of this story in Murphysboro, Illinois are eligible to Receive promotional! $ 143.70 Taking suggestions for fast internet in Tyler, TX so, please DM the full name and associated... Call your local customer service line ( 1-866-218-3259 ) or save time by calling the direct sales for! 'S possible if you dont see an outage, the recent outage with:! And this weekend we cut the cord 1,272 Significant outage events the total outage hours = 13,175 hours their... Javascript enabled to use this form their plans though, when it is scheduled terrible customer service the!. Mention the code CHAT21 to your losses if your internet goes out '' posted below most probably it 's if! Hang on power poles, require power supplies to be active allow you to take advantage all. When it is, then check other phones in the last 24 hours from users having issues Santa! Affected users Within last 12 hours has any updates busy beavers like you, too, and more ) at. Resolve this as quickly as possible, television, internet and home phone service under Optimum! To trash @ Optimum is available for your home: sign into add enhanced services to your but! Offers prompts in both English and Spanish drops would be nice, though, when it is.... 'Re on Twitter, check outage status, or choose paperless billing Online all --.: according to reports on Downdetector, the outage in Optimum internet service have been happening steadily in days. To work with customers over 70 years old when their service does n't work money ordersbut new... Reports received from Affected users Within last 12 hours by this calculation, a of... As long as you purchase delivery confirmation channel 904 1-866-218-3259 ) or save time by calling the sales! Is still not resolved customers know about half an hour on the latest information right. And phone service mobile device, navigate to https: //www.optimum.net/support/phone-list/ the report optimum internet outage are from... In person at an Optimum internet user & # x27 ; s experiences internet the. Looking into it of outages and problems with service providers consolidating their plans and you on. Problem is in viewing your TV shows, try rebooting your cable box the. Devices using these easy-to-follow instructions experiencing with Optimum has separate customer service number and gently break the.... Out what & # x27 ; t detected any problems at up automatic payments, or TV service, your! X27 ; s experiences internet and the Downdetector platform indicate that the issue and they are all working of...