No customer service and they over charge for minimal they do! Provide the man with the refund. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. Soon after a 2nd water mitigation guy shows and takes floor samples. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. After he left, I went to use the shower. Water guy convinces me and my insurance to file a claim and he leaves. An $800 estimation is too far from the $200 final cost. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Licensed & Insured. I allowed him to start the work because it was a small job. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. These include grinder effluent pump and well pump service, as well as water line repairs. I have not heard back. And scheduling SUCKS. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. They did not show on Saturday. Thank you Van! they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. The local serviceman resolved my issue. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. They Saud he'd now arrive at 2pm. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. Ive learned my lesson. I would like a partial refund. Well start sending you the news you need delivered straight to you. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Right after the installation Then they said it's now 4 to 6 pm. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. BBB is here to help. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. He asked how old the house was and the condition of pipes. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). He quoted $750, and the other plumber charged $229. It took the Roto Rooter plumber about 20 minutes to rod it out. I could have the major parts delivered and paid the 1.6% on the lesser amount. 2023 Trustpilot, Inc. All rights reserved. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Roto-rooter plumber Installed water pressure booster on 08/22/2022. We were billed $1,354.40. Copyright 2023 Acton Media Inc. All rights reserved. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. The neighbor sent us an invoice from another company putting the toilet in. I called Roto Rooter and they had someone come out to assess the damage. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. This type of complaint reflects less on the company as a whole. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. Win or lose, it'll cost them money. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. On Sat. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. Terrible company that doesn't stand behind it's work. Guess what they're charging? This review was chosen algorithmically as the most valued customer feedback. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. Happened to me too. I call again, I'm told the tech or plumber will call me right back. Thats nothing. I had a bad leak and needed someone same day. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 252 complaints closed in the last 12 months. RR tried to scope the pipe but did not succeed in finding any leak. As we talked about we would discount your original bill from the replacement cost. ***** and ******* ******* both over 70 years of age Part of the drain pipe is exposed in the basement and has never leaked. I bought a new sink and had Roto Rooter install it on 11/13/22. He told me that problem was caused by 2 ply paper and long hair. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. When my mother asked how much it will cost, the representative said around $800. I was offered an appointment a few days out, I accepted the appointment. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Submitting a response indicates a willingness to work with customers to make things right. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. I had a great experience with our plumber, Van. Mike at ** office number. So I told her your rude never mind about my request. Do yourselves a favor and use someone else. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Nearly 3.5 hours later (3:30 pm), still no service technician! The sewer line is PVC, so roots were never the issue. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. No company should schedule. I appreciated their checking with me first. The last was 5 days ago, and still no call back or resolution. BBB Business Profiles are subject to change at any time. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Photo shows it could not have come from a toilet drain. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Called RR. Later found out he charged 152.00 an hour! Finally the other tech shows and says he needs to snake the sewer drain. Provider: RotoRooter Livonia When the technician left that day, the fuse was still blown and the equipment was still not running. He did not have any material with him and I was charged for his travel time to the store and everything he did. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. the job was done and the bill was $765.00. We did all that can be done with it at this time. Well Known Reputation. That is the best I can do for you. Their investigation involved creating a hole and opening my ceiling. The bill including some very expensive fluid to put in the toilets came to $457. Anyway, what kind of morons are these? All Rights Reserved. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. Prior to the installation my kitchen sink was working normally. So wont ever use them again. He was struggling to get the snake down the pipe at turns. This seems on par with the customer service I receive throughout my entire time with this company. 01/06/23. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Issue resolved. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. Enjoy reading our tips and recommendations. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Thank you." Water was visible in the opening, the threaded cap was six to eight inches away. He showed up promptly and was courteous and efficient. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. This company is truly ripping people off. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. After 45 min. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. Wow, if you dont like your job quit. Representative gets $800+ + $500 = $1300 Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. It's now 9pm. As we talked about. 5. 15 days have passed! This past Was he a plumber or a plumber technician? They called about 30 minutes before Roberto, the technician showed up at my home. Total of Entire Work: $2000+ and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) We were billed $1,360.94. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. We received the following reply from a supervisor: Today, they are repairing some leaking piping under the house. He really knew what he was doing. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. have a hold harmless signed by him before we started the work. 1/31/23 - *********** - tristan #**** I left to go to work and my girlfriend was present when they arrived. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Replacement would be about $1500 minus the $700 that you paid. BBB Business Profiles generally cover a three-year reporting period. On 10/26/22 unit ** had anotherclog in the toilet. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. Desired outcome: It had become clear to me that the charging was never going to stop. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. I'll update when I'm done screwing them over. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. 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